This Cancellation and Refund Policy (hereinafter referred to as the “Policy”) applies to all Users and Members of futuresuture.online, a digital dating platform owned and operated by Kiara Caresworth Private Limited, having its registered office at 55 Gajanan Nagar, Agra 282010, Uttar Pradesh, India (hereinafter referred to as the “Company,” “we,” “us,” or “our”). This Policy shall be read in conjunction with the Terms and Conditions of Use and the Privacy Policy, which collectively govern the legal relationship between the User and the Company.

By availing yourself of the services offered on the Website, you (the “User”) acknowledge, comprehend, and expressly agree to be bound by the stipulations of this Policy, which, owing to the nature of digital services rendered, unequivocally precludes the availability of refunds, reversals, or cancellations.

Nature of Services and Rationale for Non-Refundability

The services offered through the Website consist of immediate, intangible, and digitally consumable features, including but not limited to: access to matchmaking algorithms, communication channels, premium memberships, digital verifications, and other subscription-based facilities. Owing to their inherent characteristics, once such services are purchased, activated, or accessed by the User, they are deemed to have been instantaneously delivered, wholly consumed, or irrevocably utilized, regardless of the extent to which the User subsequently avails themselves of said services.

Accordingly, the User explicitly acknowledges that all fees, charges, and payments made in consideration of such services are strictly non-refundable, non-reversible, and non-creditable, and no claims for reimbursement shall be entertained under any circumstances, save and except as mandated by applicable statutory provisions.

Cancellation of Subscriptions or Accounts

1. User-Initiated Cancellation: While Users retain the right to discontinue their subscription or deactivate their account at any time, such cancellation shall operate prospectively only and shall not entitle the User to any refund, prorated or otherwise, of amounts already paid.
2. Company-Initiated Termination: In cases where the Company suspends or terminates an account due to violation of the Terms and Conditions, fraudulent conduct, or any activity detrimental to the integrity of the Website, no refund or compensation shall be payable to the User.

Payments and Billing

All payments made through the Website are deemed final, binding, and non-contestable. The User shall ensure the provision of accurate billing information and sufficient funds at the time of payment. The Company disclaims all liability for unsuccessful transactions, declined payments, or processing errors attributable to third-party payment gateways, financial institutions, or technical disruptions beyond its reasonable control.

Exceptional Circumstances

The User acknowledges that only in the most extraordinary circumstances, and solely if required under applicable consumer protection legislation or directives issued by competent authorities, may the Company consider an exception to the no-refund principle. In such rare cases, the Company’s decision shall be final, conclusive, and binding, and shall not constitute precedent or obligation for future claims.

Limitation of Liability

To the fullest extent permissible by law, the Company disclaims any responsibility, liability, or obligation arising from the User’s dissatisfaction with the services, inability to secure desired outcomes, or cessation of use of the Website, whether voluntary or compelled. The User expressly waives the right to demand compensation, damages, or restitution on grounds of unmet expectations, interrupted access, or unsuccessful engagements arising from the use of the Website.

Governing Law and Jurisdiction

This Policy shall be governed by, construed in accordance with, and enforced under the laws of India. Any dispute, controversy, or claim arising in connection herewith shall fall within the exclusive jurisdiction of the competent courts situated at Agra, Uttar Pradesh.

Contact and Grievance Redressal

In accordance with legal requirements, the Company designates the following officer for the receipt and resolution of complaints, inquiries, or grievances relating to this Policy:

Dr. Navneet Goyal
Managing Director & Grievance Officer
Kiara Caresworth Private Limited
55 Gajanan Nagar, Agra 282010, Uttar Pradesh
Contact Number: 9411841496

The Company shall endeavor, though without any binding obligation, to address and resolve grievances within a reasonable timeframe, having due regard to the complexity and nature of the issues raised.

Final Acknowledgment

By proceeding with any payment, subscription, or service utilization on futuresuture.online, the User confirms that they have carefully read, understood, and irrevocably accepted the provisions of this Policy, notwithstanding its deliberate verbosity and exhaustive character, and further waives any and all claims to the contrary.